Keep control of your gambling and keep it fun
99mmk always puts players' wellbeing first. We provide a full set of tools and guidance to keep gambling enjoyable and prevent it from becoming a problem.
What does responsible gaming mean?
Gambling should be a fun way to spend your time. But playing any game without limits can lead to problems that affect your life. At 99mmk, we are committed to helping every player stay in control at any time.
Responsible gaming means setting clear boundaries on your money, time, and emotions — and sticking to them. Gambling should be entertainment only, not a way to earn income. Be aware that chasing losses with a "I'll win it back" mindset is not a healthy approach.
Six protection tools at 99mmk
Deposit Limits
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Reducing a limit takes effect immediately. Increasing a limit requires a 24-hour waiting period. This setting helps prevent overspending.
Session Time Limits
You can set in advance how long you want to play. When your session time is up, you will receive a notification, pausing play and giving you a moment to decide with a clear head.
Time-out
When you want to take a break from gambling, you can activate a Time-out lasting from 1 day up to 3 months. During this period, you cannot log in to your account and all gambling activity stops completely.
Self-Exclusion
If you need a longer break, you can apply for Self-exclusion for 6 months, 1 year, or permanently. To reopen your account afterwards, you must request it via Live Chat and go through a consultation.
Gambling History Review
You can view your gambling history, deposit and withdrawal records, and win/loss results at any time. This record is an essential tool for honestly reviewing how you gamble.
24/7 Support and Consultation
If you have any concerns or questions about your gameplay, you can chat directly with us in Burmese via Live Chat. Our support team is available 24/7 to help you.
Warning signs that a problem may be developing
If you or someone close to you shows one or more of the following signs, it may indicate a gambling problem.
- Chasing losses by continuing to gamble to try to win back money lost
- Gambling is damaging relationships with family and friends
- Hiding how much you gamble, or feeling the need to deny it to yourself
- Not having enough money to pay essential bills because of gambling
- Feeling the urge to borrow money in order to gamble
- Thinking about gambling even when you are not playing
- Feeling restless or irritable when you are unable to gamble
- Knowing you should stop but being unable to do so
Step-by-step guide to staying in control
Set limits
Decide in advance how much money or time you want to spend on gambling, then let us know via Live Chat — we will put those limits in place for you.
Review your history regularly
Check your gambling history and transaction records at least once a week, and be honest with yourself about how you are playing.
Take a break
If you want to step away from gambling for a while, request a time-out. Spending that time with family has real benefits.
Seek help
If things feel too hard to handle on your own, you can reach our support team at any time through Live Chat.
21 and above only
Age 21+ requirement
99mmk strictly requires all players to be 21 or older. This rule exists to protect young people and to uphold responsible gambling standards.
If you suspect that someone under 21 in your household is gambling, please notify us immediately via Live Chat. We will act right away and handle the matter confidentially.
If you have children at home, we also recommend installing parental control software on your laptop or phone to prevent access to gambling websites.
Self-exclusion — full details
If you need a stronger step than a temporary time-out to stop gambling, you can use our full self-exclusion tool. It is more powerful than a time-out, and we have seen it genuinely help players who trust themselves to use it.
What happens when you self-exclude
- You will have no access to your account at all during the exclusion period
- No promotions or bonus notifications will be sent to you
- After the period ends, your account will only be reopened after a review discussion with us via Live Chat
- We cannot be held responsible for any financial losses that occur as a result of self-exclusion — so please only use this tool if you truly need it
- Any remaining balance during self-exclusion can be withdrawn, and our Live Chat team will walk you through how to do that
How to set a deposit limit
The minimum deposit on our platform is 20,000 Ks. To set a personal deposit limit, contact us via Live Chat and we can apply a daily / weekly / monthly maximum deposit cap for you.
Once a limit is set, any deposit that would exceed it will be blocked and you will receive an instant notification. If you want to raise the limit, a 24-hour cooling-off period applies before the change takes effect — giving you time to think it over.
Who to contact when you have a problem
When gambling starts to feel like a worry, don't try to handle it alone. Remember, there is someone who can help.
99mmk Support Team
Our Live Chat is available 24 hours, 7 days in Burmese. If you want to self-exclude, set limits, or feel like gambling is causing you hardship, open our Live Chat and type "Responsible Gambling" — we will be there to help.
Support email — [email protected]
For those experiencing gambling problems, we believe that sharing what you are going through with family and friends is a great first step toward recovery.
Play in control —
the fun stays with you
We welcome only players who are confident and play within their limits. If you'd like to learn about responsible gambling tools and games, you can continue from here.