99mmk Privacy Protection Policy

99mmk (referred to as "we" or "the platform") is an online platform providing football betting, live casino, slots, and other gaming services for players in Myanmar. This Privacy Policy ("Policy") explains how we collect, use, store, and protect your personal information when you access our website at https://99mmk.mom.

By using this website, you are considered to have agreed to the terms of this Policy. If you have read the Policy and have questions about anything, you can contact us at [email protected].

1.1 Information you provide directly

When you register an account or fill in a contact form, we collect the following information—

• Full name (as it appears on your national ID card)
• Date of birth (to verify you are 21+)
• Email address
• Contact phone number
• KBZPay, Wave Money, or AYA Pay payment account reference number
• Deposit and withdrawal transaction records

1.2 Technical data collected automatically

Based on your website activity, the following technical data is recorded automatically—

• IP address and browser type
• Device type and operating system version
• Pages visited and click activity records
• Time spent on the website (session duration)
• Data from cookies and similar tracking technologies

1.3 Gameplay data

When you play on the platform, we store your game history, bonus usage records, VIP level progress and payment timestamps. This data is used to improve our service and to support Responsible Gaming.

2.1 To Provide Our Service

Your personal information is used for the following purposes—

1. Setting up and managing your account so you can log in and play
2. Processing deposits and withdrawals through KBZPay, Wave Money and AYA Pay
3. Awarding bonuses, VIP rewards and cashback
4. 24/7 Live Chat and email customer support
5. Reviewing game records and resolving disputes

2.2 Security and Fraud Prevention

We analyse data to protect your account from unauthorised access, to monitor suspicious payment activity and to keep the platform stable.

2.3 Responsible Gaming Support

We analyse play patterns to identify risky gambling behaviour early. This data is handled in line with our Responsible Gaming policy.

2.4 Service Improvement and Communication

We may contact you through your account communication channels about policy updates, bonus news and service changes. If you want to opt out of marketing communications, contact us at [email protected].

3.1 When Data Is Shared

99mmk does not sell, rent or share your personal information with third parties for its own commercial gain. However, limited sharing may occur in the following cases—

• Payment processors (KBZPay, Wave Money, AYA Pay) — for verifying money transfers only
• Game technology providers — for verifying game integrity only
• To comply with legal requirements, court orders or directions from regulatory authorities
• Fraud prevention and anti-money-laundering coordination

Only the minimum necessary data to fulfil the above purposes is shared.

3.2 Responsibilities of Third-Party Providers

All third-party providers who work with us are bound by data protection commitments and are required to handle data only in ways consistent with this policy. If we find that a third party is collecting data beyond what is needed, we take immediate action to stop it.

4.1 What a Cookie Is

A cookie is a small text file stored in your browser. It helps remember your preferences, keep your login session active and improve website security.

4.2 Types of Cookies We Use

• Essential Cookies: Required to maintain your session and keep your login secure — these cookies cannot be turned off.
• Analytics Cookies: Help us understand how you navigate the site — you can turn these off in your settings.
• Preference Cookies: Remember your language and regional settings — optional and can be turned off.

You can delete cookies from your browser settings. However, if essential cookies are disabled, some parts of the service may not work properly.

5.1 Technical Security

99mmk applies the following technical measures to protect your data—

• SSL (Secure Socket Layer) encryption — protects all data transfers between the website and server
• Encrypted database storage
• Access control — only authorised staff can access data
• Regular security audits and vulnerability reviews
• Two-Factor Authentication (2FA) support

5.2 Data Breach Response

In the event of an unexpected data breach, we will act immediately to contain the threat and notify affected players and the relevant authorities in a timely manner.

5.3 Data Retention Period

Player data is retained for the entire duration of the account and for an additional period after closure as required by law and financial compliance (typically 5 years). Once that period ends, data is securely deleted.

6.1 Right of Access

You can ask what personal information we hold about you and for what purpose it is used. We are required to respond within a reasonable number of days after receiving your request.

6.2 Right of Rectification

If any data we hold about you is inaccurate, you can request an immediate correction. Changes can be made through [email protected].

6.3 Right to Erasure

After your account is closed and the legally required retention period has passed, you can request deletion of your data. If immediate deletion is not possible due to legal, financial compliance, or dispute resolution requirements, we will explain the reason.

6.4 Right to Restrict Processing

You can request a temporary pause on data processing while accuracy is being verified or if you wish to object to how your data is being used.

6.5 Exercising Your Rights

To exercise any of the rights listed above, you can write to us in Burmese at [email protected]. Our customer service team is available 24/7 to respond.

99mmk does not provide services to players under the age of 21. We verify each player's date of birth during account registration. If we become aware that we have inadvertently collected data from a minor, we will contact them and delete the data immediately. If a request from a player under 21 is identified after review, the data will not be retained and will be deleted.

We may review and update this Privacy Policy from time to time. If a significant change occurs, you will be notified via an alert upon logging in. Continuing to use the site after a policy change is considered acceptance of the updated policy. All changes are displayed on this page along with the "Last Updated" date.

If you have any questions about this policy, you can contact 99mmk's Data Protection Officer through the following channels—

• Live Chat: Contact us directly 24/7 via Live Chat on the website
• Email: [email protected] — you can write to us in Burmese

Our support team operates 24/7 in Burmese, so we can guarantee that data-related inquiries can be handled entirely in Burmese.